Refund policy


Due to the nature of custom orders, refunds and exchanges are not accepted. Before I begin stitching your pet's portrait, I create a detailed digital drawing of what the finished embroidery will look like. It's at this point you can ask for changes to be made—color tweaks and little details are common.

Once I have your approval that the digital drawing looks good, only then do I proceed to the final portrait. When you receive the item in the mail, there should be no surprises, just happiness!

That said, I do not want you to be unhappy with something you order from Bear&Bean. If you feel as though something is amiss, please email me at and we'll work together to make it right.

Lost Packages

All orders come with tracking, but mishaps by postal services do happen. Bear&Bean cannot be held responsible for any lost packages that have been correctly shipped out, both domestic and international.

I know losing a package would be a big loss for us both, so if your order doesn't arrive after four weeks, please let me know and we will work together to find a solution.

For all other questions, please email Sara at